Hotel Policies

 

We are providing you with detailed information about the hotel polices to make your stay as comfortable as possible. Here some points concerning Check-In/Check-Out times, Cancellations, Payment, and much more are illustrated. For additional details, please feel free to contact us.

Check-in/Check-out
• Check-in: 2 p.m.
• Check-out: 12 p.m.
• Minimum Age for Registration: 18

 

Early Check-in: 
In case of early check-in prior to 06:00 am, an extra 100% charge of a room rate per night will be added to final bill.
In case of early check-in after 06:00 am an extra 50% charge of a room rate per night will be added to the final bill.

Late check-out:
In case of late check-out prior to 19:00 pm an extra 50% charge of the room rate per night will be added to the final bill
In case of late check-out after 19:00 pm, an extra 100% charge of a room rate per night will be added to the final bill.
NOTE: Early check-in or a late check-out are subject to room availability.


Cancellation policy

All hotel rooms are subject to a cancellation policy depending on which kind of rates/reservation you have chosen. The cancellation period and cancellation fee may vary depending on the room tariff. Please contact the hotel to have more information.

Early Departure Policy 
In case of an early departure, 24 hours’ notice of the revised departure date is required to avoid 1-night penalty.

Payment policy
A valid credit card is required to secure a reservation (pre-authorization may be required). 
Payment for accommodation and additional services can be made in cash, via bank transfer, or by Visa, Master or American Express credit cards

We accept payments only in Armenian drams

Pet Policy
Small pets are allowed in the rooms at no extra charge, upon request of availability at the time of booking; they are not allowed in the restaurant and in the breakfast room. In respect of all our guests, we ask to not leave the pets unguarded in the rooms while outside the hotel. For pets bigger than 5 kg, contact hotel for details and fees.
The hotel reserves the right to charge for additional cleaning or damage caused by animals.

Visitors
• Please, use the lobby or dining areas to meet with visitors
• In room visitors will be requested for ID or passport

Child Policy

Complimentary baby cot

0–5-year-old children can share their parents’ room on complimentary basis. The baby cot will be provided on a complimentary basis.

6–11-year-old children can share their parents’ room with 50% discount

From 12 y. o. 100% of extra person rate will be applied for accommodation and breakfast

Hotel parking
Parking is available upon request. 


Food Policy
Food and Alcoholic beverages are not allowed to be brought into the hotel for hygiene and quality control purposes. Any food found in the room will be removed immediately.

Smoking policy

Smoking in non-smoking areas is strictly forbidden. Please note that guests found to be smoking in the non-smoking areas will be charged a cleaning fee of 50 000 AMD per day.

VALUABLES

If you travel with valuables, there is a safety box in your wardrobe. The Hotel is not responsible for any stolen or lost items.


Hotel’s items
It’s forbidden to damage any hotel item. In case of damage, the value of the item will be charged to the guest.